Spines & Spins Support

Email deshasierapps@gmail.com for account, purchase, safety, or technical help.

Purchases and subscriptions

iPhone or iPad: Use Account → View plans → Restore purchases if a paid plan is missing. Manage or cancel an Apple subscription in App Store subscription settings.

Browser or installed web app: RevenueCat Billing and Stripe process web subscriptions. Use the secure update or manage your subscription link in your purchase confirmation, renewal, or billing email to change your payment method, view receipts, or cancel. If that email is missing, contact support from the email address on your Spines & Spins account.

Amazon Fire tablet: If you subscribe through the Amazon Appstore, use Account → View plans → Restore purchases to restore your purchase. Manage or turn off auto-renewal in Amazon Appstore subscriptions. Amazon plan changes require turning off your current plan's auto-renewal and waiting for it to expire before subscribing to another plan. Avoid buying a second subscription if you already subscribe through another store.

Account deletion

Open your account menu and choose Delete account. The app will explain what is removed and ask you to type DELETE before anything is permanently deleted. Account deletion does not cancel billing; cancel an Apple subscription in App Store settings or a web subscription through the secure management link in your RevenueCat billing email first.

To request account deletion through support, email deshasierapps@gmail.com from the email address on your account with the subject “Spines and Spins account deletion.” We may verify your ownership before processing the request. You can also request deletion of specific content without deleting your account; identify the club and content you want removed. Do not send passwords or payment details.

Account deletion also does not cancel Amazon Appstore billing. Turn off auto-renewal with the store that bills you before deleting your account.

Community safety

Use Delete beneath your own chapter message to remove it. Use Report beneath another reader’s message to send it to the moderation queue, or Block reader to immediately hide that person’s messages. For an urgent concern, email support with the club name and a short description; do not send passwords or payment details.

Book lookup

Try the complete title, author, or ISBN. Google Books is the primary catalog and Open Library fills some missing details. You can always enter a book manually if a catalog does not have it.